WHAT OUR CUSTOMERS ARE SAYING
From Carol in TX:
Thank you for your sweet note and the special gifts...The clothing all was just fantastic, and your packaging and attention by far the best I've seen. I live in a very caliente area, and my Brussels Griffon can only stand T-shirts at this time. Thanks!
From Sarah in WA:
Thanks so much for my quick order last time! I am very happy with the service!
From Nicole in GA:
Once again, y'all are coming through in a pinch!! Wally has been asked to play a role in a formal society engagement party here - y'all had the PERFECT outfit, and the bride's mother LOVES the pic!!! I am SO excited about this item! I will definitely send a pic of Wally in his tux!!!
From David in ME:
Love your site, love your selections, love your outstanding service! Thank you for being available to us animal lovers! You are the best!
From Jacqueline in NC:
Just love your merchandise! So cute!
From Mary Beth in KS:
I have recently purchased from your website, and having purchased from other very high-end pet websites, I can say the experience was superb. Easy and thorough ordering process, fast delivery and wonderful complimentary gifts and lovely notecard of thanks with my purchase. Everything and more that you would expect from a great website. What a pleasure to deal with you, and I will continue to purchase ALL of my special items from you in the future. Your selection is fabulous, along with excellent customer service. Kudos!
From Beverle in OH:
Wanted you to know that I received the X-large feeding station that I ordered, in record time. Thank you for being so efficient. Otto (Rott-Lab Mix) was very pleased. :-)
From M.L. in MD:
I received my order yesterday, and I was very impressed with the speediness of my order and the added touch of tissue paper, pen, note pad, clip and THANK YOU note! Your company demonstrates the true meaning of customer service.
I will definitely be bragging about your company to all my furry friend owners. Hats off to you and wishing you many years of success!!
From Beth in New York (after placing order by phone):
Great site, great customer service! You have been added to my favorites, and I intend to tell my friends to check it out. When we spoke, you said you'd have more items for big dogs. Can't wait! I'll be ordering from you again. Thanks, Beth. P.S. I am looking forward to receiving the leopard collar and leash for Daphne. I've been looking for the right one for over a month!
From Beth in New York (after receiving her order):
Just wanted to say I received the leopard collar and leash I ordered and am so happy! Your packaging and the thank you note were exceptional. I would never hesitate to order a gift for someone knowing that when they opened the box, their gift would be packaged with such care! I showed my friends and they were also impressed. Thank you so much, I couldn't wait to tell you.
From Shawna in Colorado:
I received my package today in the mail. I was shocked I got it so soon. That was quick, and I greatly appreciate it. When I opened my package not only was my order in there, but you threw in cute little extra small stuff. When a company does that, it makes you want to order more from them because they obviously want to keep their costumers.... and that is great. I just wanted to tell you THANK YOU SO VERY MUCH FOR TREATING YOUR CUSTOMER'S SO GREAT!!! I will be ordering more from you! After all I have 3 small dog's. Thanks again.
From Pam in California:
I just received my order of a Dachshund Xmas ornament. I am very impressed with your quality. This is for a Xmas Office Party, and I am proud of this gift I am giving. Thank you very much for your prompt and quality service. I will recommend you to all my contacts.
From Laurie in New York:
I loved doing business with your company. The parka that I ordered came in the 2 days and was wrapped beautifully. Nice touches were added to the purchase also. Thank you!
From Nicole in Georgia:
We just purchased our first items from "The Gilded Paw" not too long ago - and we have NEVER been happier with any items we have purchased!! The clothes fit (a minor miracle!) PERFECTLY and are fabulous. Wally is already a scene stealer out and about, and, as we purchased the "Monster Hoodie", I cannot tell you how many people have stopped us!!!! I have already told SO many people about "The Gilded Paw" both here, and in my home state, that it is crazy!! Thank you for not only the great products, but the personal touch in the delivery of them. It means a great deal, and we will continue to get things because of that. Wally will send a pic of himself sporting his "Monster Hoodie" and "Single" shirt soon! Thank you again for the great products, quick delivery, and personal touch!!"
Warm Regards, Nicole
From Dan in Washington:
"Mini and her brother "Kiwi" like their G-Boots now, especially running around in the backyard and going for walks."
"Please add us to your "very satisfied customer" list and keep us up to date on any of your specials, sales, new items, discounts, news, etc."
"Thank you once again for your high quality products and your excellent customer service."
From Karen in New Jersey:
"I just received the pink freedom harness that I ordered. I wanted to thank you. The product is amazing, the packaging is phenomenal, and you are definitely a class act. I'm thrilled. I will refer you to every dog owner I know. I wanted to let you know that I appeciate everything about this item......and the quickness of delivery....everything. It's wonderful, and I will be ordering more. Thank you!"
Also from Karen in New Jersey:
"I just love this harness. It's awesome."
From Debbie in Michigan:
"Thank you for all your help. Awesome customer service."
From Joel in Pennsylvania:
" First I have to tell you that your customer service is
excellent. I have been telling friends that your thank-you note included in my recent order was nicer than just about any of my friends' thank-yous after a $200 wedding gift. I also appreciate all the extras included with the order. You definitely have a loyal customer from here on in.
From Karen in Colorado:
"I really like your website. Easy to navigate. Fun and informative.
From Sunday in Alabama:
"I just received my Carousel bowl. It is so beautiful, I can't wait to order the matching one as well. I also would like to say thank you for the most thoughtful thank you card you sent. It isn't everyday that you get a handwritten card from a place of business. I will most definitely be using you
again in the near future.
"The Gilded Paw is a very classy and wonderful place to shop. I will turn every pet owner I know onto you. Thumbs up!"
Hannah & Tipper's momma-Birmingham, Alabama
From Ellen in Arizona:
"I received my Nature Mat bed a few days ago. I just wanted to thank you for your excellent customer service, and great product. You made my day with your attention to detail in packaging the item, and that fancy gift box you included was totally unexpected and very nice.
"Thanks again for your great products, and service."
From Beata in New York:
"I love your site"!!
From Dan in WA:
"I just received my order from you two days ago. Thank you for your very prompt service. I was amazed at how perfectly and professionally everything was packaged. Not only did everything I ordered arrive at the same time, but it all fit my two kids perfectly. The G-Boots will take some getting used to, but I expected that. I get a kick out of watching them run around my family room with them on."
"Thank you for the gifts you included as well. Your kindness is very much appreciated. I will send some pictures as soon as I can."